Returns is a scheme provided by Swiss Military directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the Swiss Military to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

How to Return product:

1. Please email info@swissmilitaryshop.com and obtain a return reference number for our team to follow up your posted query.
2. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
3. Ensure order number is correctly written on the return label/ etc.
4. Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
5. Kindly pack the items securely to prevent any loss or damage during transit. incase if shipment is damage or any item is missing, Swiss Military will not be responsible for such damage.

What is Swiss Military’s Returns Policy?

At Swiss Military we have a 7-day Returns Policy that gives you the choice to return items purchased from us (7 days after the delivery of the product).

Important:  Please ensure to carry along the original invoice, warranty details and the products tags should be intact.

1. All the returned items are run past our quality checklist, and the refund/replacement is processed only once it passes this stage.
2. The returned items must be undamaged and handed over as delivered with the tags intact.
3. The returned items with damages caused due to negligence, improper usage or application is not covered under this returns policy.
4. A returns form with a legible returns ID must accompany the returned item(s).
5. Convenience, COD and delivery charges are not refundable, and the refunds of cash on delivery are through NEFT transactions.

Can I return part of my order?

Yes, you can. Each item you return will have a unique ID. While you can ship all the returned items in one shipment, the returns receipt form for each item must be included in it along with the returns ID for each product.

Why was my returns request declined?

If a returns product does not meet the criteria mentioned in our Returns Policy, then we’re forced to decline the request to return the product.

Can I exchange my order for a different size?

Yes. You can reach out to the customer service team at 91-41067060

or mail us at  info@swissmilitaryshop.com

Can I return my order through Self-Shipment?

Yes, you can. In case your return mode is “Self-Ship”, please ensure that the product is shipped and delivered within 15 days from the date the return is initiated, exceeding which the return would be cancelled. Please ensure that the returns receipt form for the item must be included along with the returns ID. Additionally, a mail having the attached snapshot of your courier slip at info@swissmilitaryshop.com would be preferred.