Terms and conditions

Welcome to www.swissmilitaryshop.com (“Website”). Please read the following terms and conditions very carefully as your use of service are subject to your acceptance of and compliance with the following terms and conditions (“TERMS”).

By browsing, subscribing to or using website or any of our services in the website through any computer, mobile phone or tablet or any electronic gadget, you agree that you have read, understood and are bound by the Terms, regardless of how you use, subscribe to or use the services on the website.

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, and “we”, “us” and “our” shall mean Swiss Military Consumer Goods Limited and its affiliates
as defined hereunder.

Introduction:

• swissmilitaryshop.com is an Internet based content portal owned by Swiss Military Consumer Goods Limited company incorporated under the Companies Act, 1956, having its registered office at W-39 Okhla Industrial Area, Phase-II,
New Delhi – 110020, hereinafter referred to as the “Swiss Military” (which expression unless repugnant to the context shall include its successors and assigns).

• Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time at our sole discretion. You reserve the right not to accept the terms & conditions or from registering on the Website without assigning any reason thereof.

• These terms and various other policies are binding upon you as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.

1. PRIVACY:

1.1 Privacy Policy: – Please review our privacy policy which governs your visits to the website to fully understand our practices.

1.2 The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of the website herein. The user further consents that the terms and contents of such Privacy Policy herein are acceptable to him.

2. ELECTRONIC COMMUNICATIONS:

2.1 Legal Satisfaction: when you visit the website or send emails to us you are communicating with us electronically

2.2 Consent: By communicating with us, you provide consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. By signing up with us, you also consent to sign up for Swiss Military’s Exclusive Loyalty Program, free of cost, as a limited period promotional offer.

3. TRADEMARKS:

3.1 Protected Marks: www.swissmilitaryshop.com, SWISS MILITARY and other marks indicated on our website are rightfully owned by the Swiss Military or its subsidiaries or affiliates.

3.2 Protected graphics: All website graphics logos , page headers, button icons, scripts and services names are trade names or trade dress of www.swissmilitaryshop.com are the property of Swiss Military or its affiliates or subsidiaries and the said trade dress may not be used in connection with any product or services that is not of Swiss Military, in any manner that is likely to cause confusion amongst the customers or in any manner that disparages or discredits the website. All other trademarks not owned by the website/ Swiss Military or its subsidiaries that appear on the website may or may not be affiliated with connection to website / Swiss Military or its subsidiaries

4. COPYRIGHT AND OWNERSHIP:

4.1 All content included in this website (except for User Generated Content) is owned by Swiss Military or its subsidiaries or affiliates including without limitation text, graphics, photographs, images, moving images, sound, digital downloads date
compilations, software and illustrations (“Content”)

4.2 The compilation of all the content in this website is the exclusive property of website / Swiss Military and protected by the Indian intellectual property laws. You shall not modify any of the materials and you shall not copy, distribute, transmit,
display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Website.

4.3 All software used on this website is the property of Website/Swiss Military or its suppliers and is protected by Indian intellectual property laws.

5. WEBSITE USE RESTRICTIONS:

5.1 General: – The website grants you a limited right to access and make personal use of this website and for your own non-commercial use to participate in the website or to place an order or purchase our products. You agree not to change or
delete any ownership notices from materials downloaded or printed from the website.

5.2 No right for Commercial sale:- This limited right does not include any resale or commercial use of this site or its contents, any collections and use of any product listings, descriptions or prices any derivative use of this site or the content, any
downloading or coping account information for the benefit of another merchant; or any use of any data mining, robots, scraping or similar data gathering methods/extracting tools.

5.3 No reproduction. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written permission from the website or Swiss Military.

5.4 No Framing. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text layout or form) of the website and our affiliates/subsidiary without our express written permission.

5.5 “Metatags” You may not use any metatags or any other” hidden text utilizing website’s name or trademarks without express written consent of Swiss Military / website. Any unauthorised use terminates the permission or right granted by website.

5.6 Linking :- You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of the website as long as the link does not portray www.swissmilitaryshop.com, its affiliates or their products or services in a
false misleading derogatory or otherwise offensive matter . You may not use any logo or the proprietary graphic or trademark as part of the link without express permission in writing.

6. ORDERS & PAYMENTS, DELIVERY, TITLE OF PRODUCTS & RISK OF LOSS AND RETURN POLICY:

6.1 Free Shipping for orders above ₹.1,000/- ; Standard Delivery Charges will be applicable for orders below ₹1,000/-.

6.2 All orders placed through the Website are subject to availability of the products listed on our website and subject to receipt of payment. This means that Swiss Military may refuse to accept or may cancel any order, whether or not the order has
been confirmed, for any or no reason, and without any liability thereof.

6.3 All payments shall be made should be made online through a secure network / payment gateway as may be provided on the website which belongs to a recognised bank.

6.4 If your credit card has already been charged for an order that is later cancelled, Swiss Military will issue you a refund.

6.5 All products purchase from the website are made pursuant to a shipment contract. This means that the risk of loss and title of such products shall pass to you upon our delivery to the end carrier.

6.6. Delivery

The general delivery timeline is 7 to 9 business days (metro cities) and 10 to 15 business days (non-metro cities) depending on the delivery address pin code. However, the duration of delivery of Products will be depending on customer location. Delivery time to the end user is subject to factors beyond our control (“Force Majeure Event”) including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Swiss Military will not be liable for any loss or expenses sustained by the End User arising from any delay in the delivery of the goods howsoever caused. Swiss Military reserves the right to make delivery of the goods in instalments. If the goods are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if Swiss Military fails to deliver any one or more of the instalments or if you have a claim in respect of any one or more of the instalments.

In the event you are not available to accept delivery on second attempt, Swiss Military may at its discretion charge you for the additional shipping cost on the third attempt made. If you fail to take delivery of the goods and products returned back to the Swiss Military, we may at its discretion charge you for the additional shipping cost. Swiss Military will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods howsoever caused.

7. USER ACCOUNT, PASSWORD, AND SECURITY AND MEMBERSHIP OBLIGATIONS:

7.1 When you register with website the details you enter on the registration form will be used by us to provide you with news, offers and discounts on products for sale, news and other information.

7.2 You agree to provide your real name, last name and accurate and truthful personal information including correct & a valid email address in your registration

7.3 You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur
under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Website Swiss Military cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

7.4 You agree to indemnify us against any unauthorised use of your Username and password, howsoever caused.

7.5 We reserve the right to delete, disable and/or restrict your account.

8. REVIEWS, COMMENTS, COMMUNICATIONS AND USER GENERATED CONTENT AND POSTING RULES & USER CONDUCT:

8.1 Nature of content: You may on the website post reviews, comments and other content; and other communications and submit suggestions, ideas or other information as per the posting rules enshrined in this agreement.

8.2 False Information: You may not use false email Address, Impersonate any person or entity or otherwise mislead while you use the website. Website reserves

the right to (but not an obligation) to remove or edit such content but does not regularly review the posted content.

8.3 Rights Granted : If you post the content or submit material and unless we indicate otherwise , you grant the website / Swiss Military a non exclusive , royalty free, perpetual , Irrevocable and fully sub-licensable right to use , reproduce, modify adapt, publish , translate , create a derivative work from , distribute and display such content throughout the world in any media . You grant website and its affiliates and sub-licensee’s a right to use the name you submit in connection with such content if you choose.

8.4 Rights owned: You represent and warrant that guarantee, warrant, and certify that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you on our website.

8.5 User Interaction Disclaimer: You are solely responsible for your interactions with other people, whether online or in person. Swiss Military is not responsible or liable for any loss or damage resulting from any interaction with other Platform users, persons you meet through the website or persons who find you because of information posted on, by or through the website. You agree to take reasonable precautions in all interactions with other users on the website, and conduct any necessary investigation before meeting another person. Swiss Military is under no obligation to become involved with any user dispute, but may do so at its own discretion.

8.6 Swiss Military does not guarantee the website will be free from user generated content that is inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable. Swiss Military is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any user generated content or activities of users on the website. Even in the event Swiss

Military chooses to monitor any user generated content, Swiss Military assumes no responsibility for, or any obligation to monitor or remove, such user generated content. Swiss Military reserves the right to edit, remove, or refuse to post any user generated content or terminate your registered account for any reason.

8.7 Posting rules user generated content and user conduct:

You agree not to transmit to any information or post, email, or otherwise make any Submission of User Content that:

1. Is unlawful, harmful, threatening, abusive, harassing, defamatory, invasive of another’s privacy, or is harmful in any way.
2. Depicts a human being engaged in actual sexual conduct.
3. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.
4. That constitutes or contains “affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement.
5. Violate any applicable laws or regulations for the time being in force in or outside India.
6. Violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.
7. Do not post any User Generated Content, take any action or use the Platform in a way that violates any law, would create liability or promotes illegal activities. Do not take any action on the Platform designed to interfere, disrupt, damage, disable, overburden or limit the functionality of any computer software or hardware, telecommunications equipment or the Platform. Do not
post User Generated Content that contains software viruses, programs or other computer code. Do not circumvent or modify any Platform security technology or software.

For the purposes of this clause 8 “user generated content” means communications, materials, information, data, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you / users post or otherwise make available on or through the website, except to the extent the Content is owned by SWISS MILITARY.

9. LINKS TO THIRD PARTY WEBSITE:
The website www.swissmilitaryshop.com may contain links to other portals (“Third Party website “). SWISS MILITARY does not endorse, monitor or have any control over these third party website, which have separate terms of use and privacy policies. SWISS MILITARY is not responsible for the content or policies of Third- Party Platforms and you access such Third Party Platforms at your own risk.

10. WARRANTY DISCLAIMER:

10.1 SWISS MILITARY is not responsible or liable for any user generated content or other content posted on the website or for any offensive, unlawful or objectionable content you may encounter on or through the website. The, user generated content, the materials and products on this Platform are provided “As Is Where Is Basis ” and without warranties of any kind save as except to the warranties as may be applicable on the products sold to you

10.2 To the fullest extent permitted by law, the website and Swiss Military disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Swiss Military cannot guarantee and does not promise any specific results from use of the website or its subsidiaries or affiliates.

10.3 Swiss Military does not represent or warrant that the website will be uninterrupted or error-free, that any defects will be corrected, or that this website or the server that makes the website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Swiss Military does not make any warranties or representations regarding the use of the materials or content in the website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise.

10.4 You understand and agree that you download or otherwise obtain Content at your own risk, and that you will be solely responsible for your use and any damage to your mobile Device, computer system or other device in which you access the Platform, loss of data or other harm of any kind that may result. Swiss Military reserves the right to change any and all Content and other items used or contained in the Platform at any time without notice.

11. LIMITATION OF LIABILITY:

THE TOTAL LIABILITY OF SWISS MILITARY IN CASE YOU MAKE A PURCHASE THROUGH THIS WEBSITE, SHALL BE LIMITED TO THE EXTENT OF THE
PURCHASE AMOUNT PAID BY YOU WHILE PURCHASING THE PRODUCT/S THROUGH THE WEBSITE AND WE WILL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE WEBSITE OR THE CONDUCT OF OTHER USERS (WHETHER ONLINE OR OFFLINE) OR ATTENDANCE AT ANY SWISS MILITARY EVENT OR ANY USER GENERATED CONTENT, EVEN IF SWISS MILITARY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM. YOUR ONLY REMEDY AGAINST SWISS MILITARY FOR USE OF THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE. THAT SAID, IF SWISS MILITARY IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS PLATFORM OR ANY CONTENT, SWISS MILITARY’S LIABILITY SHALL BE ‘NIL’ .

12. INDEMNIFICATION:

You agree to indemnify, defend, and hold harmless Swiss Military and, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all

claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys’ fees, arising from or relating in any way to your user generated content, your use of content, your use of the website, your conduct in connection with the website or with other website users, or any violation of these Terms of Use, any law or the rights of any third party

13. TERMINATION:

13.1 Swiss Military may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway
otherwise acted unethically.

13.2 Notwithstanding anything contained in the terms, these Terms will survive indefinitely unless and until Swiss Military chooses to terminate them.

13.3 If you or Swiss Military terminate your use of the Website or any Service, we may delete any content or other materials relating to your use of the Service and we will have no liability to you or any third party for doing so.

14. GOVERNING LAWS:

14.1 The terms and conditions enshrined in the website is governed and construed in accordance with the Laws of India.

14.2 Any disputes relating in any way to your visit to the website or the products that you purchase through our website , you hereby irrevocably consent and shall submit to the exclusive jurisdiction of courts in Delhi, India only , in all disputes arising out of or relating to the use of the except that, to the extent you have in any manner violated or threatened to violate websites/ Swiss Military’s Intellectual Property Rights In such cases Swiss Military may seek injunctive or other appropriate remedies / relief in any courts.

15. WEBSITE POLICIES, MODIFICATION AND SEVERABILITY:

We reserve the right to make changes to our website, policies and these terms and conditions of use at any time. If any these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

16. REPORT ABUSE:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to legal@swissmilitaryshop.com.

PRIVACY & SECURITY

We ensure the privacy of all our members. Swiss Military (“we”, “us”, “our”) is committed to protecting all the information you
share with us. we follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. our website encrypts your personal information to provide for the secure transmission of all data. only those of our employees, our affiliates, affiliate brands, our third party service providers and agents and other contractual third parties (“authorized third parties”) who may need access to your information in order to provide you marketing, advertising and promotional information, materials and/or documents relating to us and our affiliate brand(s) products, services and activities, and/or products, services and activities of third parties that we may collaborate with, via your selected communication channels
are allowed such access.

Please read this privacy policy carefully by accessing or using our website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this privacy policy and our website terms of use. if you do not agree to these
terms, exit this page and do not access or use the website.

Enjoy secure shopping

We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. Your registration or user account

swissmilitaryshop.com (website) keeps track of your information to offer you the best possible shopping experience. before completing your purchase, we ask you for your name, phone number, email, billing and shipping addresses. this information, along
with your payment method, is necessary to fulfil your order. this information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor, shipping provider, website hosting partners or other parties
who assist us design and/or operate the website or help us analyse collected data).

these parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. we will also release personal data if such is required by law. we may also need your email address or phone numbers to contact you if we have questions about your order. we or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. emails are sent only to swissmilitaryshop.com members who have chosen to receive them (opted-in) or who have made a purchase on our
website. at any time, you can notify us that you wish to stop receiving these emails. in addition, we keep a record of your past purchases, returns, and credits. we may also ask you for information regarding your personal preferences and demographics to help us better meet your needs. you may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails and/or SMS messages from us. additionally, you can choose to have all your personal information deleted from our database. If you want to opt-out, delete or modify your personal information, please visit the registration page. we encourage you promptly to update your personal information if it changes.

DATA TRACKING COOKIES

To facilitate and customize your experience with the website, we store cookies on your computer. a cookie is a small text file that is stored on a user’s computer for record-keeping purposes which contains information about that user. we use cookies to save your time while using the website, remind us who you are, and track and target user interests in order to provide a customized experience. cookies also allow us to collect non-personally identifiable information from you, like which pages you visited and what links you clicked on. use of this information helps us to create a more user-friendly experience for all visitors. in addition, we may use third party advertising companies to display advertisements on our website. as part of their
service, they may place separate cookies on your computer. we have no access to or control over these cookies. this privacy policy covers the use of cookies by our website only and does not cover the use of cookies by any advertiser. most browsers
automatically accept cookies, but you may be able to modify your browser settings to

decline cookies. please note that if you decline or delete these cookies, some parts of the website may not work properly.
SERVER LOGS
In an effort to make our website as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. we store these statistics in server logs. once again, these statistics do not identify you
personally, but provide us information regarding the type of user who is accessing our website and certain browsing activities of that user. this data may include: the ip address of the user accessing our website (i.e. the unique i.d. number of the user’s
computer), the type of browser (internet explorer, firefox, etc.) and the operating system (windows, mac os, etc.), the website the user last visited before linking to our website, how long the user accessed our website in any given session, and the date
and time of access. we may make extensive use of this data at an aggregated level in order to understand how our website is being used. we may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors,
strategic partners, and others in order to help grow our business.

PRIVACY POLICIES OF THIRD PARTY WEBSITES

This privacy policy only addresses the use and disclosure of information we collect from you. other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. if you link to any such website, we urge you to review the respective website’s privacy policy. we are not responsible for the policies or practices of third parties.

CHANGES IN POLICY

We may change this privacy policy at any time by posting the revised privacy policy in the “privacy policy” section of the website. the revised privacy policy is effective immediately when posted on the website. it is the responsibility of each user to
review the website and the privacy policy periodically to learn of any revisions to this privacy policy. your continued use of the website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised privacy policy. we stand behind the promises we make, however, and will

never materially change our policies and practices to make them less protective of customer information collected in the past.

WARRANTY POLICY

SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging.

In the unlikely event that a problem occurs with your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, dents or soil, which are not a part of the warranty claim. Certain component parts of the products will show wear & tear and eventually may need to be refurbished or replaced. This wear & tear is not covered under the warranty. This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed.

SWISS MILITARY will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Military’s warranty and the applicability of the warranty.

For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare
parts of that particular model are not available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price.

In no event and under no circumstances will the company be liable for any direct or any special, indirect or consequential damage under this Warranty Policy or otherwise and the company’s liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice.

This warranty excludes every condition and warranty liability that isn’t expressly set out herein. Product locks and the security mechanism fitted on the Product are delaying devices and are intended only to prevent accidental opening & cannot necessarily prevent theft of the Product & its contents, breakage or entry by airline or airport personnel or governmental authorities. Please inspect your product immediately after handling by anyone other than the customer.

Any disputes arising out of the applicability/usage of this Invoice or packing date in the bar code sticker on the product packaging is subject to Indian laws and the courts at New Delhi shall have exclusive jurisdiction.

How to Return defective product:

i. Please mail us at info@swissmilitaryshop.com. Our team to follow up your posted query.
ii. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
iii. Ensure order number is correctly written on the return label/ etc.
iv. Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
v. Kindly pack the items securely to prevent any loss or damage during transit. incase if shipment is damage or any item is missing, Swiss Military will not be responsible for such damage. hence, we recommend you to use a reliable courier service.
vi. Any damage caused due to neglect, improper usage or application will not be covered under our Warranty Policy.

Application of warranty

1. Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only.

2. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used.

Please note that this warranty is not unconditional. This warranty does not cover:

1. Defects not reported within the given warranty period.
2. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc.
3. Damages attributable to work performed by anyone other than a Swiss Military Authorized Service Centre.
4. Damages caused by mishandling, Accident/neglect, Misuse, Abuse, Malicious destruction.
5. Ordinary wear and tear, Acts of nature.

Special Mention.

• Products will be accepted for suitable repairs only.
• If company feels that repair is not possible, a replacement can be given.
• In case of unavailability of the same product due to stock out / discontinuation, similar product can be offered, else Credit voucher equivalent to the purchase price of the product from our website itself will be offered to facilitate the purchase of any product of choice.
• In an unlikely event of shell breakage, which happens due to accidents, misuse, negligence the decision of the company will be final to replace the product / reject.

Procedure to avail the Warranty:

i. To avail of the Warranty, the customer needs to contact Swiss Support at info@swissmilitaryshop.com.

ii. The customer needs to provide necessary documents including the duly filled up, signed & stamped copies of the valid invoice and photo(s) of the defective piece in soft copy.

iii. The company respectfully reserves the right to determine whether or not the problem is covered by Swiss Military’s warranty. If the warranty applies, the customer will be provided a replacement product at Swiss Military’s expenses, including any cost required to ship a replacement product to the customer. The cost to deliver the defective Product to Swiss Military will be borne by the customer.

iv. If the product is to be replaced and the product is discontinued or no longer available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price.

v. Replacements are typically delivered within a reasonable period of time. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. Actual delivery time depends on the carrier & shipping distance and may vary. We are unable to ship to P.O. Boxes. All items will be shipped only to a valid address with zip codes/pin codes.

vi. Delivery to some remote addresses may not be possible due to limited reach of the shipping carrier. The replacement order will be shipped after necessary verification has been completed.